What actually happens between an alarm signal and a verified resolution.
Rapid response is often described as a service
It is more accurately a protocol — a documented sequence of human and technical actions executed under time pressure.
At GSS, the sequence begins at the central monitoring station: signal received, verified by operator, dispatched to standby unit, escalated to authorities when warranted, documented through resolution
At GSS, the sequence begins at the central monitoring station: signal received, verified by operator, dispatched to standby unit, escalated to authorities when warranted, documented through resolution.
Each step has a person responsible, a time target, and a record
That is what makes the service repeatable.
Published by
GSS
GSS Editorial
Operations & Insights team, Phnom Penh